TERMS & CONDITIONS
Last updated: June 2025
Welcome to Maison Alora. These Terms & Conditions (“Terms”) govern your use of our website, services, and transactions. By using this site, you agree to comply with the following terms.
✦ 1. About Maison Alora
Maison Alora is an independent, online-only platform specializing in the sourcing and resale of authentic, pre-owned luxury items. We are not affiliated with Hermès, Rolex, or any other brands listed on our platform. All trademarks belong to their respective owners.
✦ 2. Product Listings & Accuracy
We make every effort to ensure product listings, photographs, and descriptions are accurate. All items sold are authentic and verified by our sourcing team. You will receive the exact item shown unless otherwise stated.
✦ 3. Pricing & Payments
All prices are listed in your selected currency and may be subject to international exchange rates. We accept payments via Wise, bank transfer, card checkout (via Shopify), and PayPal (upon request). Orders will only be processed once full payment is received and cleared.
✦ 4. Final Sale Policy
All sales are final. Due to the exclusive and pre-owned nature of our products, we do not offer refunds, exchanges, or returns. Please review all photos, videos, and descriptions before purchasing or confirm via WhatsApp.
✦ 5. Shipping & Delivery
We offer insured worldwide shipping from our Singapore or Dubai offices. Tracking information is provided within 24–48 hours of dispatch. Delivery timelines may vary depending on your location and customs clearance.
✦ 6. Customs, Duties & Seizures
All international orders may be subject to customs duties, taxes, or inspections in the destination country.
Maison Alora is not responsible for:
- Delays due to customs processing
- Import duties or taxes imposed by your local authorities
- Seizure or confiscation of items by customs or border protection agencies
It is the buyer’s responsibility to ensure the legality of importing the item into their country. We recommend checking your local regulations before purchasing.
✦ 7. Authenticity Guarantee
We guarantee the authenticity of all items listed on our platform. Each product undergoes a thorough verification process before being offered for sale. We do not list replicas or counterfeit items.
✦ 8. Intellectual Property
All website content — including images, text, design, and logo — is the property of Maison Alora. Unauthorized use, reproduction, or distribution is strictly prohibited.
✦ 9. Limitation of Liability
Maison Alora shall not be liable for any direct, indirect, or incidental damages arising from the use of our website or services, including but not limited to loss of item in customs, shipping delays, or transaction issues beyond our control.
✦ 10. Contact Us
For any questions regarding these Terms, please contact:
Maison Alora
Email: hello@themaisonalora.com